Privacy policy

Privacy Policy

Qaveman AG, Max-Högger-Straße 6, 8048 Zürich, operates the website www.qaveman.com and the services offered on it. Therefore, we are responsible for collecting, processing, and using your personal data in compliance with applicable data protection laws.

Your trust is important to us, which is why we take data protection seriously and ensure appropriate security. Naturally, we comply with the legal provisions of the Swiss Federal Act on Data Protection (FADP), the Ordinance to the Federal Act on Data Protection (OFADP), the Telecommunications Act (TCA), and any other applicable Swiss or EU data protection laws, particularly the General Data Protection Regulation (GDPR).

To inform you about the personal data we collect from you and the purposes for which we use it, please review the following information.

Visiting Our Website

When you visit our website, our servers temporarily store every access in a log file. The following technical data is collected without your intervention, as is generally the case with any web server connection, and stored as long as necessary for the purposes outlined in this Privacy Policy, particularly to fulfill our contractual and legal obligations:

  • The IP address of the requesting computer
  • The name of the IP address owner (usually your Internet access provider)
  • The date and time of access
  • The website from which access was made (referrer URL), possibly including the search term used
  • The name and URL of the retrieved file
  • The status code (e.g., error message)
  • The operating system of your computer
  • The browser you use (type, version, and language)
  • The transmission protocol used (e.g., HTTP/1.1)
  • Your username from a registration/authentication

The collection and processing of this data is for the purpose of enabling the use of our website (connection setup), ensuring the long-term security and stability of the system, optimizing our online offerings, and for internal statistical purposes. This constitutes our legitimate interest in data processing within the meaning of Art. 6(1)(f) GDPR.

Creating a Customer Account

To place orders in our online shop, you may order as a guest or create a customer account. When registering for a customer account, we collect the following data:

  • First and last name
  • Postal address
  • Email address
  • Password

The data is collected to provide customers with password-protected access to their stored basic data. Customers can view their completed and pending orders or manage and change their personal information.

The legal basis for processing this data is the consent you have given pursuant to Art. 6(1)(a) GDPR.

Shopping in the Online Store

If you wish to place orders in our online store, we need the following data to process the contract:

  • First and last name
  • Billing address (and shipping address if different)
  • Payment details (depending on the chosen payment method)
  • Login data (email address and password for registered customers)

Unless stated otherwise in this Privacy Policy or you have provided separate consent, we use the above data solely to process the contract, in particular, to handle your orders, deliver the ordered products, and ensure correct payment.

The legal basis for processing this data is the fulfillment of a contract pursuant to Art. 6(1)(b) GDPR.

Data Sharing with Third Parties

We only share your personal data if you have expressly consented, if there is a legal obligation, or if it is necessary to enforce our rights, particularly to enforce claims from the contractual relationship.

Furthermore, we share your data with third parties to the extent necessary for website use and contract processing (including outside the website), particularly for processing your bookings. This includes the respective transport service provider entrusted with shipping ordered goods. A service provider that receives access to personal data collected via the website is our web hosting provider, Hostpoint AG, Neue Jonastrasse 60, 8640 Rapperswil-Jona. The website is hosted on servers in Switzerland. The transfer of data is for the purpose of providing and maintaining website functionalities, which constitutes our legitimate interest within the meaning of Art. 6(1)(f) GDPR.

Finally, if you pay by credit card, your credit card information will be forwarded to your credit card issuer and the credit card acquirer. When choosing credit card payment, you will be asked to provide all required details. The legal basis for the transfer of data is the fulfillment of a contract pursuant to Art. 6(1)(b) GDPR. Regarding the processing of your credit card information by these third parties, please also read the general terms and privacy policy of your credit card issuer.

Data Transfers Abroad

We are authorized to transfer your personal data to third-party companies (commissioned service providers) abroad for the purposes described in this Privacy Policy. These companies are obligated to protect data to the same extent as we are. If the level of data protection in a country does not correspond to Swiss or EU standards, we ensure contractually that the protection of your personal data corresponds at all times to that in Switzerland or the EU.

Cookies

Cookies help make your visit to our website easier, more pleasant, and more meaningful. Cookies are small information files stored on your computer’s hard drive by your web browser when you visit our website.

We use cookies to enable the shopping cart function across multiple pages and temporarily store your inputs when filling out a form on the website, so you do not need to re-enter them when navigating to another subpage. Cookies may also be used to identify you after registration without requiring you to log in again each time you visit a new subpage.

Most internet browsers accept cookies automatically. However, you can configure your browser to prevent cookies from being stored on your computer or to always display a notification before receiving a new cookie. Instructions for managing cookies in common browsers can be found on their respective support pages.

Disabling cookies may prevent you from using all features of our website.

Tracking Tools

We use tracking tools, including Google Analytics, Microsoft Clarity, and AdRoll, to analyze website usage and optimize our offerings. These tools use cookies and other tracking technologies to collect usage data, which is processed by their respective providers. For more details on data processing by these third parties, please refer to their respective privacy policies.

Data Security

We employ suitable technical and organizational security measures to protect your stored personal data against manipulation, partial or total loss, and unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

Retention of Data

We retain personal data only as long as necessary to fulfill the purposes described above. Contractual data is retained for a longer period due to legal retention obligations, including accounting and tax-related requirements.

Right to Access, Rectification, Deletion, and Complaint

You have the right to request information about the personal data stored about you, request corrections, restrict processing, request data portability, or demand deletion of your data. You also have the right to lodge a complaint with the competent data protection authority.

Contact

For any questions regarding this Privacy Policy, please contact us at: info@qaveman.com

Zürich, 2025